Research map: Beyond clinical care: how the hospital environment shapes patient perception and satisfaction

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  1. Evaluating Structural Equation Models with Unobservable Variables and Measurement Error · Claes Fornell · 1981 · 71750 citations · Cited by this paper
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  31. Patients' Perceptions of Service Quality Dimensions · Michael Daniel Clemes · 2001 · 58 citations · Cited by this paper
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