Experiential over-softening: a boundary condition of servicescape in high-reliability contexts

International Journal of Health Care Quality Assurance · Published 2026-07-14 · DOI 10.1108/ijhcqa-12-2025-0216

Authors (1)

Irene Raguenet Troccoli

Abstract

PubPorta does not have an abstract for this article yet.

Read the article at the publisher →

Publication details

Year

2026

Citation

Troccoli, I. (2026). Experiential over-softening: a boundary condition of servicescape in high-reliability contexts. International Journal of Health Care Quality Assurance. https://doi.org/10.1108/ijhcqa-12-2025-0216

Related articles

• Expression of concern: Role of a hospital accreditation program in developing a process management system: a qualitative study · International Journal of Health Care Quality Assurance · 2025 · Same journal
• Training effectiveness and health-worker performance: the roles of knowledge management and soft-skill competence · International Journal of Health Care Quality Assurance · 2026 · Same journal
• Factors influencing burnout as perceived by resident physicians in a Jordanian tertiary hospital: a qualitative descriptive study · International Journal of Health Care Quality Assurance · 2026 · Same journal
• The determinants of epidemics and pandemics preparedness in the least developed African countries: evidence from the global health security index · International Journal of Health Care Quality Assurance · 2026 · Same journal
• Sustainability challenges in Uganda's health and sanitation projects: an institutional perspective · International Journal of Health Care Quality Assurance · 2025 · Same journal
• Financial management behavior among Brazilian physicians: evidence for financial education and policy development · International Journal of Health Care Quality Assurance · 2025 · Same journal
• Government–donor–academia collaboration model in the pharmaceutical regulatory system and considerations for sustainability in low- and middle-income countries · International Journal of Health Care Quality Assurance · 2026 · Same journal
• Mapping Irish child and young people’s health datasets and national policy frameworks: a scoping review protocol with a quantitative gap-analysis framework · International Journal of Health Care Quality Assurance · 2026 · Same journal
• Reducing patient waiting times in operating theatres via Lean 4.0: a qualitative study · International Journal of Health Care Quality Assurance · 2026 · Same journal
• Multivariate performance indices in federal university hospitals: an exploratory analysis using principal component analysis · International Journal of Health Care Quality Assurance · 2026 · Same journal