Healthcare Informatics Research · Published 2025-07-31 · DOI 10.4258/hir.2025.31.3.218
Objectives This study aimed to develop and evaluate a retrieval-augmented generation (RAG)-based chatbot system designed to optimize hospital operations. By leveraging electronic medical record (EMR) manuals, the system seeks to streamline administrative workflows and enhance healthcare delivery. Methods The system integrated fine-tuned multilingual embedding models (Multilingual-E5-Large and BGE-M3) for indexing and retrieving information from EMR manuals. A dataset comprising 5,931 question-document pairs was constructed through query augmentation and validated by domain experts. Fine-tuning was performed using contrastive learning to enhance semantic understanding, with performance assessed using top-k accuracy metrics. The Solar Mini Chat API was adopted for text generation, prioritizing Korean-language responses and cost efficiency. Results The fine-tuned models demonstrated marked improvements in retrieval accuracy, with BGE-M3 achieving 97.6% and Multilingual-E5-Large reaching 89.7%. The chatbot achieved high performance, with query latency under 10 ms and robust retrieval precision, effectively addressing operational EMR queries. Key applications included administrative task support and billing process optimization, highlighting its potential to reduce staff workload and enhance healthcare service delivery. Conclusions The RAG-based chatbot system successfully addressed critical challenges in healthcare administration, improving EMR usability and operational efficiency. Future research should focus on real-world deployment and longitudinal studies to further evaluate its impact on administrative burden reduction and workflow improvement.
Abstract from DOAJ. Public domain (CC0 1.0).
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