Development of a Virtual Transition Program for Adolescents and Young Adults With Type 1 Diabetes: Three-Stage User-Centered Design Study

JMIR Pediatrics and Parenting · Published 2026-05-28 · DOI 10.2196/91543

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Authors (12)

Sarah Cary Haynes, Patrick S Romano, Salvador Lopez, Erin Conboy Heiser, Allison Reggiardo, Bethany M Kwan, Elaine H. Morrato, Jennifer Rosenthal, Miriam Sarkisian, Abigail Leon, Deborah Plante, Stephanie S Crossen

Abstract

Abstract BackgroundAdolescents and young adults (AYAs) with type 1 diabetes (T1D) face a heightened risk of care gaps and preventable complications during the transition from pediatric to adult care. AYAs from low-income families are more likely to experience poor outcomes. Care guidelines for T1D now recommend a transition program beginning several years prior to anticipated independence. However, existing transition programs often require substantial resources, limiting their scalability and accessibility. ObjectiveWe used a human-centered design approach to develop and refine a low-cost, virtual intervention to support T1D transitions among publicly insured AYAs. MethodsGuided by the “3I” model (inspiration, ideation, implementation) of IDEO, we conducted semistructured interviews with 26 providers and staff across 4 University of California medical centers to identify challenges and opportunities for improving transition care. We then completed customer discovery interviews with 36 adopters and influencers, including AYAs, endocrinologists, and diabetes educators, to identify priorities and needs and create value propositions. The resulting intervention was tested with 3 cohorts (n=25) of publicly insured AYAs aged 17 to 21 years receiving pediatric diabetes care at an academic medical center. The intervention consisted of two 75-minute virtual group sessions led by a diabetes educator and peer mentors with lived experience. Feasibility, acceptability, and appropriateness were assessed via validated surveys and qualitative interviews. ResultsCore functions of the intervention included education and discussion on “adulting with diabetes” and navigating the health care system, interactive creation of a transition plan, mentors sharing their experiences with diabetes, open discussion among peers, opportunities to ask questions, and provision of resources based on individual needs. Facilitators and mentors reported high feasibility (mean 4.25, SD 0.52) and appropriateness (mean 4.43, SD 0.53). Qualitative interviews highlighted peer support and lived-experience mentorship as core drivers of engagement. Attendance was highest among participants enrolled closer to session dates. Participant feedback informed ongoing adaptations to content and delivery across cohorts, including timing of the intervention, use of the chat function, multiple text reminders before intervention sessions, and specific topics of interest. ConclusionsThis human-centered virtual transition intervention addressed priorities identified by AYAs, peer mentors, and clinicians, including peer support, judgment-free discussion, and self-advocacy. While engagement and attendance varied across cohorts, findings support further refinement and evaluation of the intervention in diverse settings.

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Publication details

Year
2026

Citation

Haynes, S., Romano, P., Lopez, S., et al. (2026). Development of a Virtual Transition Program for Adolescents and Young Adults With Type 1 Diabetes: Three-Stage User-Centered Design Study. JMIR Pediatrics and Parenting. https://doi.org/10.2196/91543

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