JMIR Human Factors · Published 2026-07-23 · DOI 10.2196/90483
Tomoko Hato, Hirono Ishikawa, Kense Todo, Keisuke Harada, Atsushi Yoshikawa, Yoshiharu Fukuda, Rebecca Schnall
Abstract BackgroundThe rapid expansion of mobile technology has accelerated the integration of health applications and conversational AI into clinical and public health practices. To ensure these tools are effective and sustainable, usability evaluations and early user engagement during development are essential. The Health Information Technology Usability Evaluation Scale (Health-ITUES) is a validated and flexible usability assessment instrument that is available in multiple languages and applicable across diverse contexts. However, a Japanese version of this scale has not yet been developed. ObjectiveThis study aimed to translate and validate a Japanese version of the Health-ITUES, customized for a sexually transmitted infection (STI)–related chatbot, and to support the usability assessment of emerging mobile health tools in Japan. MethodsWe developed a Japanese version of the Health-ITUES using a chatbot under development as a consultation tool for young women regarding STIs. First, the original scale was customized to reflect the chatbot’s specific purpose and intended usage context. Following established translation guidelines, we conducted forward translation from English to Japanese, back translation, expert review, and reconciliation. We then evaluated the reliability and validity of the Japanese version in a sample of 301 young women. ResultsThe Japanese version of the Health-ITUES demonstrated high internal consistency (Cronbach α=0.85‐0.98). Confirmatory factor analysis supported acceptable construct validity (root mean square error of approximation is 0.10, comparative fit index>0.90). Additionally, the Health-ITUES scores showed strong correlations with satisfaction and usage intention for the tool (r ConclusionsThe Japanese version of the Health-ITUES provides initial evidence of reliability and validity in an STI-related scenario among young women and may facilitate more rigorous usability evaluations of mHealth and conversational AI tools in Japan.
Abstract from DOAJ. Public domain (CC0 1.0).
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Hato, T., Ishikawa, H., Todo, K., et al. (2026). Japanese Health Information Technology Usability Evaluation Scale for Sexually Transmitted Infection–Related Chatbots: Development and Psychometric Validation Study. JMIR Human Factors. https://doi.org/10.2196/90483